Refund & Exchange Policy
At Novella, we take pride in the quality of our perfumes. Please note the following policy:
Perfumes are non-returnable and non-exchangeable once purchased.
An exchange will only be accepted if there is a manufacturing defect, such as:
A faulty atomizer (sprayer).
Leakage in the perfume bottle.
Any issue must be reported within 3 days of receiving the order, along with photo or video proof.
If the issue is approved, Novella will cover the return shipping costs